Privacy Policy — How 92 Jetto Handles Your Data

1Who We Are

92 Jetto is an online gaming and sports betting platform built specifically for Pakistan players. We offer slots, live casino, fish games, a full game lobby and sports betting markets covering cricket — including PSL and T20 internationals — football and esports. All financial transactions are conducted in PKR.

For the purposes of this Privacy Policy, 92 Jetto is the data controller — meaning we determine the purposes and methods by which your personal data is processed. If you have any queries about how we handle your data, contact details are provided in Section 12.

2Data We Collect

The personal data we collect falls into the following categories:

3How We Collect Your Data

We collect personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team or respond to a survey or promotion.
• Automatically — when you visit the 92 Jetto website or use the mobile app, we automatically collect technical and usage data such as your IP address, device information, browser type and the pages or games you interact with. This is standard practice for online platforms and helps us keep the platform running properly.
• From third parties — we may receive identity verification data from our KYC (Know Your Customer) verification partners and fraud-prevention data from our security providers.

We do not purchase lists of personal data from data brokers or third-party sources for marketing purposes.

4Why We Use Your Data

Every piece of data we collect has a specific reason. Below is a clear breakdown of how your data is used:

• To operate your account — we use your identity and contact data to create and manage your 92 Jetto account, verify your identity, and keep your account accessible and secure.
• To process transactions — your financial data is used to process PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, and to return withdrawals to your registered payment method.
• To prevent fraud and abuse — technical and usage data helps us detect unusual account activity, identify attempts to operate multiple accounts and protect genuine players from fraud.
• To improve the platform — aggregated, anonymised usage data helps us understand which games and features Pakistan players use most, and where we can make the experience better.
• To communicate with you — we use your contact data to send account-related notifications such as deposit confirmations, withdrawal updates and important security alerts. We may also send promotional communications if you have opted in to receive them.
• To meet legal obligations — in certain circumstances we may be required to retain or share data to comply with applicable laws, regulations or lawful requests from relevant authorities.

5Who We Share Your Data With

92 Jetto does not sell your personal data. We share data only with the following categories of trusted partners, and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, Raast, bank transfer providers and card networks receive the financial data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers — our KYC partners receive the identity documents you submit during account verification. They verify authenticity and return a result to us. They do not retain your documents beyond what is required for their own legal obligations.
• Fraud and security services — we share technical data such as IP addresses and device fingerprints with security partners to detect and prevent fraudulent activity across the platform.
• Game providers — when you play a game, the relevant game provider's software processes the game session. Depending on the game, limited session data may be passed to the provider to operate the game correctly.
• Legal and regulatory authorities — we may disclose personal data if required by applicable law, court order or regulatory authority. We will only do so to the minimum extent required.

All third-party partners we work with are contractually bound to handle your personal data securely and only for the specific purposes outlined above.

6Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter. The specific retention periods we apply are:

• Active account data — retained for the lifetime of your account plus a standard period after closure to handle any outstanding queries, disputes or legal obligations.
• Financial transaction records — retained for an extended period as required by standard financial record-keeping practices.
• Identity verification documents — retained for the period required by applicable KYC and anti-money laundering standards.
• Technical and usage data — typically retained in identifiable form for a shorter period, after which it may be aggregated and anonymised for platform analytics.
• Support communications — retained for a standard period to allow for follow-up and quality review.

When data is no longer required and the applicable retention period has passed, we securely delete or anonymise it so that it can no longer be linked back to you as an individual.

7Security Measures

Keeping your data safe is something we take seriously. The technical and organisational measures we have in place include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls — only team members who genuinely need access to personal data for their job function can access it.
• Regular security reviews and vulnerability testing of our platform infrastructure.
• Monitoring systems that flag unusual account or transaction activity for review.

8Your Rights Over Your Data

As a 92 Jetto player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team using the details in Section 12.

We will respond to data rights requests within a reasonable timeframe. In some cases, legal obligations may limit our ability to fully comply with a request — for example, we may be required to retain certain financial records regardless of a deletion request. We will always explain if this applies.

9Cookies & Tracking Technologies

92 Jetto uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. The cookies we use fall into the following categories:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session and maintain your preferences. Without these, the platform cannot operate correctly.
• Analytics cookies — these help us understand which pages and games are most popular, how long players spend on the platform and where they encounter issues. The data collected is aggregated and does not identify you personally.
• Functional cookies — these remember choices you make on the platform, such as your preferred language or display settings, so you do not have to set them again each visit.
• Security cookies — these help us detect and prevent fraudulent activity and protect your account from unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies will affect the platform's ability to function correctly and you may not be able to remain logged in or access all features.

10Children's Privacy

92 Jetto is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires you to confirm that you are at least 18 years of age, and we may ask for identity documents to verify this.

If you believe that a person under 18 has created an account or provided personal data on 92 Jetto, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete the relevant data as quickly as possible.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to visit our Responsible Gaming page for guidance and tools.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make changes, we will:

• Update the "Last updated" date shown at the top of this page.
• Where the changes are material, notify registered players via email or an in-platform notification where practically possible.

We recommend checking this page periodically, particularly if you are about to share new personal information with us or make a significant transaction. Continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal data has been handled, please get in touch with our support team:

For general account queries, game questions or payment support, you can also reach us through the help section within your account dashboard on the platform.